Terms and Conditions
Returns Policy
14 day Money Back Guarantee
If you are unhappy with your online purchase for any reason, you are able to send the item back to Gnomes Alpine Sports within 14 days of purchase for exchange or a full refund.
- All products returned must be in their original condition, with all packaging, labels, instruction manuals and warranty booklets present.
- The original receipt and a complete returns form must accompany the returned goods.
- Refunds will only be made by the method of payment.
- No Refunds will be made on skis and snow chains.
- Return shipping fees of the product are at customers cost.
- Refunds will be made within 48 hours of Gnomes Alpine Sports receiving the product back in stock. Refunds may not show on your statement for a further 72 hours.
- 14 Day Money Back Guarantee applies to online purchases only.
- No refunds on internation orders.
A restocking fee will be charged for any products returned that are not in the original condition or have no receipt.
Returns Address:
Returns
Gnomes Alpine Sports
57 South Terrace
Darfield
7510
New Zealand
Tel: 03 318 8433
Cancellation
Once an order has been placed online and confirmation has been sent it cannot be cancelled. You can however use our 14 day money back guarantee.
NZ Price Match
We aim to be the most competitive on price in NZ, if you find the exact product (model, size, colour, year) at a lower price we will match it!
The product must be in stock at Gnomes and with the other retailer. The price match does not apply to auction sites, sole traders or parallel importers.
Call us on 03 318 8433 or email us
Delivery
We offer FREE shipping on all items within New Zealand.
If the product is in stock the order will usually be shipped within 24hrs, if the product needs to be ordered from a supplier then the goods maybe shipped within 48-72hrs.
We use Fastways Couriers and will send you a track and trace number with each package. Deliveries are made Monday – Friday 9am – 5pm and will require a signature.
South Island – Delivery is usually overnight
North Island - usually within 48hrs
The above delivery times are guidelines only, once the parcel is on board Fastways service it is out of our control.
Express delivery can be arranged at your expense. Prices vary depending on the item.
Please contact us regarding express delivery.
International Orders
We can ship orders internationally.
Australia we charge a flat rate of $75 for skis only or $99 for skis and bindings. Delivery time is 4-6 working days.
Gnomes Alpine Sports are able to send orders internationally.
The shipping costs will be worked out at the most economical rate possible which is quoted to the customer after the order is placed. The cost of the shipping is payable by the customer. Gnomes Alpine Sports areNOT responsible for any custom charges, duties or import tax this is payable by the receiver.
Email us if you would like a quote for international shipping.
Stock and Inventory
We aim to keep all our products and inventory 100% accurate on a rare occasion that there has been a stock error and a product on your order is unavailable: We will first try to source the exact product from the New Zealand importer/supplier within a reasonable time scale. If we cannot source the exact product for you a full refund on the out of stock item will be issued.nsaction process and delivery procedure.
Pre-orders
We offer ‘Pre-orders’ on all new season products from March of each year through to 31st April. The ‘Pre-order’ system gives you a chance to secure the new season products as well as receive a discount off full retail price. The discount percentage can vary on each product. ‘Pre-orders’ will be shipped as soon as the product arrives in stock (this is usually middle of May). On receipt of purchase Gnomes will advise the customer on approximate delivery date. From time to time a product line may be cancelled and not delivered from the brands New Zealand importer, in this case a best match alternative will be offered or a full refund on the product which has been cancelled. No refunds for 'change of mind' will be issued on ‘Pre-orders’ products.
Prices
All prices advertised on the website are in New Zealand dollars and are GST inclusive.
Ski Boot Comfort Guarantee
We guarantee that all ski boots and custom insoles purchased from Gnomes Alpine Sports, will fit, perform and be comfortable. If after skiing, problems occur we will work on the boots at no extra charge. Finally, if the boots are unsuitable after refitting efforts we will buy the boots back less a usage charge of 30% of the original purchase price.
The following conditions apply:
- No Cash Refunds
- 30% of the orginal purchase price will be refunded against the ski boots only.
- Custom insoles must be purchased and used in the ski boot for guarantee to take effect.
- Boots have to be purchased from Gnomes Alpine Sports.
- No unreasonable wear or tear on the ski boot.
- Boots purchased from www.gnomes.co.nz do not comply with the “Ski Boot Comfort Guarantee”.
Children’s Buy Back
When you purchase your child’s ski equipment from Gnomes and they grow out of it, bring it back and you will receive a credit towards your next purchase, of up to 40% of the original value paid -dependent on condition. No Refunds are given, only credits towards new equipment. Buy back items include skis, bindings and boots.
Privacy Policy
Gnomes Alpine Sports meets all laws and guidelines of the New Zealand Privacy act. Gnomes Alpine Sports will not release any customer information to third parties. Any data stored is used for Gnomes Alpine Sports business use only.
All credit card transactions are secure and cannot be intercepted by third parties. Once Gnomes Alpine Sports have completed your transaction, credit card details will be deleted.
Gnomes requires a customer’s email address and contact details to relay information during the transaction process and delivery procedure.